Overview

Bridge Cheese is a growing food company located in Telford, Shropshire that is focused on working on behalf of our customers in the cheese industry. By gaining an in-depth understanding of customer requirements, we are motivated, not only to meet, but to exceed expectations. We offer a full range of cheese in multiple formats and weights.

Reporting to the Technical Manager, the role will require to provide administrative and technical support to the business. A requirement of this role is to keep up to date with legislative and industry changes which affect the Company and its customers.

Key Responsibilities

• Management of customer complaints – log, investigate, complete root cause analysis, implement corrective actions and customer response
• Create and amend finished product labels
• Complete new product set ups
• Investigate out of spec microbiological issues and implement corrective actions
• Complete customer specifications
• Create own format specifications
• Complete customer supplier approval documentation
• Monitor and update supplier approval documentation
• Investigate internal non-conforming product
• Manage supplier non-conformances
• Complete trend analysis for complaints and non-conforming products
• Reviewing procedures and documentation within the Quality Manual
• Handling customer enquiries
• Complete monthly horizon scanning
• Support Technical Manager on audits and customer visits
• Provide cover for members of the Technical Team
• Member of Internal Audit and HACCP team
• Complete any other duties as requested by Technical Manager

Key Skills

• Achieved a 2:2 degree (or higher) in a food related subject (such as Food Technology, Food Science)
• Minimum 2 years’ experience in a similar technical role
• Previous experience with BRC audits
• Comfortable and confident with verbal and written communication
• Attention to detail
• Excellent organisation skills
• Proficient in Microsoft Word, Excel and Power Point
• Comfortable working within a team
• Prepared to support the business and colleagues when required
• Self-managed and comfortable with making decisions to achieve agreed goals
• Always looking at experiences to take learnings from and to grow

Bridge Cheese continues to grow as a business. Therefore, opportunities for training and future promotion will be available within the business. As we grow so too can successful candidates.

Reference ID: Technical

Job Types: Full-time, Permanent

Salary: Competitive